Privacy Policy – Your Information, Our Responsibility
At BongCrafts, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from bongcrafts.com.
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
When you visit or place an order on BongCrafts, we may collect the following information:
Personal Information
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Name
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Email address
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Phone number
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Shipping & billing address
Order & Transaction Information
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Products purchased
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Payment method (no card/UPI details stored by us)
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Order history and communication records
Technical Information
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IP address
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Browser type
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Device information
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Cookies and usage data
How We Use Your Information
Your information is used only for legitimate business purposes, including:
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Processing and delivering orders
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Communicating order updates and support responses
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Managing payments and refunds
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Improving website functionality and user experience
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Preventing fraud and unauthorized transactions
We do not sell or rent your personal data to third parties.
Payment Information Security
All payments on BongCrafts are processed through secure third-party payment gateways. We do not store your:
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Debit or credit card details
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UPI IDs or PINs
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Net banking credentials
Payment providers follow industry-standard security and encryption practices.
Cookies & Tracking Technologies
BongCrafts uses cookies to:
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Enhance website performance
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Understand visitor behavior
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Improve browsing and shopping experience
You can choose to disable cookies through your browser settings, though some features may not function properly.
Sharing of Information
We may share limited information with:
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Delivery and logistics partners (for order fulfillment)
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Payment gateway providers (for transaction processing)
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Legal authorities if required by law
All partners are required to maintain confidentiality and data security.
Data Protection & Security
We take reasonable steps to protect your information using:
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Secure servers
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Access control measures
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Industry-standard security practices
However, no online platform can guarantee complete security. We encourage users to protect their login details.
Your Rights
You have the right to:
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Request access to your personal data
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Request correction of incorrect information
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Request deletion of your data (subject to legal obligations)
For such requests, please contact us via email.
Children’s Privacy
BongCrafts does not knowingly collect personal information from children under the age of 18. If such data is identified, it will be removed promptly.
Third-Party Links
Our website may contain links to third-party websites. BongCrafts is not responsible for the privacy practices or content of these external sites.
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page, and continued use of the website implies acceptance of the updated policy.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
📧 Email: support@bongcrafts.com (replace if different)
Your Trust Matters
Your privacy is important to us. BongCrafts is committed to protecting your information while delivering a safe and meaningful handmade shopping experience.
Account Information & User Login Data
If you create an account on BongCrafts, we may collect and store:
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Username and encrypted password
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Account preferences
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Saved addresses and order history
This information is used only to provide a personalized and secure shopping experience.
Communication & Marketing Preferences
With your consent, we may use your contact details to:
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Send order confirmations and delivery updates
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Respond to customer service enquiries
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Share offers, new product updates, or newsletters
You can opt out of promotional communications at any time by using the unsubscribe option or contacting us directly.
Use of Data for Analytics & Improvements
We may use anonymized and aggregated data to:
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Analyze website traffic and usage patterns
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Improve product listings and user experience
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Understand customer preferences
This data does not personally identify users and is used only for internal analysis.
Data Retention Policy
We retain personal data only for:
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Order fulfillment and support purposes
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Legal, accounting, or regulatory requirements
Once data is no longer required, it is securely deleted or anonymized.
Third-Party Service Providers
BongCrafts may use trusted third-party services for:
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Website hosting
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Email communication
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Payment processing
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Shipping and logistics
These providers are given limited access to information strictly necessary to perform their services and are obligated to protect your data.
Compliance with Indian Laws
BongCrafts complies with applicable Indian laws, including:
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Information Technology Act, 2000
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Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
User data is handled responsibly in accordance with these regulations.
Data Breach Response
In the unlikely event of a data breach:
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We will take immediate steps to secure systems
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Affected users will be informed where legally required
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Preventive measures will be implemented to avoid recurrence
User Responsibility
Users are responsible for:
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Maintaining the confidentiality of their login credentials
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Ensuring the accuracy of the information provided
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Logging out from shared or public devices
BongCrafts will not be liable for unauthorized access caused by user negligence.
Consent & Acceptance
By using bongcrafts.com, you:
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Consent to the collection and use of your information
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Agree to the terms described in this Privacy Policy
If you do not agree, please discontinue use of the website.
Grievance Redressal
If you have concerns about data usage or privacy practices, you may contact our grievance team:
Email:
bongcrafts.india@gmail.com
📌 Subject: Privacy Concern – BongCrafts
We aim to resolve all privacy-related concerns promptly and fairly.
Jurisdiction
This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the jurisdiction of Indian courts.
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BongCrafts – Honest Craft, Respectful Commerce, Trusted Privacy.