Welcome to BongCrafts. By accessing or using bongcrafts.com, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
If you do not agree with any part of these terms, please do not use our website.
About BongCrafts
BongCrafts is an online platform offering handcrafted and handmade products created by skilled women artisans from Bengal, including Medinipur, and other regions of India. Our products celebrate traditional craftsmanship and ethical, small-batch production.
Eligibility to Use the Website
By using this website, you confirm that:
You are at least 18 years of age
You are legally capable of entering into a binding contract
All information provided by you is accurate, complete, and up to date
Account Registration & Termination
Users may create an account to access certain features
You are responsible for maintaining the confidentiality of your login credentials
BongCrafts reserves the right to suspend or terminate accounts if false information, misuse, or policy violations are detected
Product Information & Handmade Disclaimer
All products sold on BongCrafts are handmade
Minor variations in color, size, texture, or design are natural and expected
Product images are for representation purposes only
Such variations are not considered defects
These characteristics are part of authentic handcrafted products.
Pricing & Payments
All prices are listed in Indian Rupees (INR)
Prices are inclusive or exclusive of taxes as mentioned on the product page
BongCrafts accepts UPI, debit/credit cards, net banking, and partial COD
Payment terms are governed by our Payment Policy
We reserve the right to change prices or discontinue products at any time without prior notice.
Order Acceptance & Verification
Orders are confirmed only after successful payment or partial COD verification
Partial COD orders may require phone or email confirmation
BongCrafts reserves the right to cancel unverified or suspicious orders
Repeated COD refusals may result in account restrictions.
Order Cancellation
BongCrafts reserves the right to cancel orders due to:
Product unavailability
Pricing or listing errors
Payment failures
Suspected fraudulent activity
Cancellation and refund terms are governed by our Returns, Refund & Cancellation Policy.
Custom & Made-to-Order Products
Custom or made-to-order items are created specifically after order confirmation
Such products cannot be cancelled, returned, or exchanged once production has started
Timelines may vary depending on design complexity and material availability
Bulk & Corporate Orders
Special pricing, timelines, and payment terms may apply
Bulk orders may require advance payment and separate confirmation
Return or cancellation terms may differ from regular orders
Shipping & Delivery
BongCrafts delivers across India using trusted courier partners
Delivery timelines are estimates and not guaranteed
Shipping terms are detailed in our Shipping & Delivery Policy
Returns, Refunds & Replacements
Returns are accepted only under specific conditions
Refunds are processed to the original payment method
Full details are available in our Returns, Refund & Cancellation Policy
Promotions, Offers & Discounts
All promotions are subject to specific terms
Discounts cannot be combined unless stated otherwise
BongCrafts reserves the right to modify or withdraw offers at any time
Reviews, Feedback & User Content
Users may submit reviews or feedback
By submitting content, you grant BongCrafts the right to use it for marketing and promotional purposes
Offensive, misleading, or false content may be removed without notice
Communication Consent
By placing an order, you consent to receive communication via email, SMS, or WhatsApp regarding:
Order updates
Delivery notifications
Customer support
Promotional messages are sent only with user consent.
Fraud Prevention & Abuse
BongCrafts reserves the right to investigate suspicious transactions
Fraudulent orders may be cancelled without liability
Legal action may be taken in cases of misuse or fraud
Chargebacks & Payment Disputes
Customers should contact BongCrafts before initiating chargebacks
Unjustified chargebacks may result in account suspension
Transaction evidence may be shared with payment gateways
Intellectual Property Rights
All website content, including text, images, logos, and designs, is the property of BongCrafts
Artisan designs and craft patterns are protected
Unauthorized reproduction or commercial use is strictly prohibited
Third-Party Links
Our website may contain links to third-party websites. BongCrafts is not responsible for:
External content
Privacy practices
Policies of third-party sites
Accessing such links is at your own risk.
Limitation of Liability
BongCrafts shall not be liable for:
Indirect, incidental, or consequential damages
Delays caused by courier partners or external factors
Natural variations inherent in handmade products
Our liability is limited to the value of the product purchased.
Force Majeure
BongCrafts shall not be held responsible for delays or failure due to events beyond reasonable control, including natural disasters, strikes, pandemics, or government restrictions.
Privacy & Data Protection
Your use of this website is also governed by our Privacy Policy, which explains how personal data is collected and used.
Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force.
Waiver
Failure by BongCrafts to enforce any right shall not constitute a waiver of that right.
Entire Agreement
These Terms & Conditions, along with all referenced policies, constitute the entire agreement between you and BongCrafts.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India. All disputes shall be subject to the jurisdiction of Indian courts.
Contact Information
For any questions regarding these Terms & Conditions:
Email:
bongcrafts.india@gmail.com
Agreement
By using bongcrafts.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Last Updated: January 2026
BongCrafts – Transparent Terms for Trusted Handmade Commerce.